Duke Energy provides power restoration update

Sally Thelen with Duke Energy joined WLWT News 5 TODAY Tuesday morning to provide an update on the company’s power restoration efforts following Monday night’s storms.As of 12 pm, Duke reported over 79,000 customers were still without power.”I can tell you most of the outages we are seeing are on the Ohio side,” Thelen said. “Primarily Hamilton, Butler, Warren County areas are our hardest hit.”We are looking at bringing in additional Duke Energy crews from Indiana that we are hoping to get word on later this morning that they’ll be in town and working on our system , so we should have a large number of resources out,” she continued. “We’ve had crews out overnight doing a lot of work, but certainly nobody wants to be without power and certainly not without power whenever the weather’s going to be as hot as it’s going to be today.”Thelen said when working with as many outages as they have had to deal with – the most they’ve had in a decade – they turn off the estimated restoration time on their website to “get a better understanding” of what areas need. “We’d rather turn those off than frustrate people by not meeting a deadline of when we expect to have somebody back on,” she said. “It’s just too complicated out there with the amount of damage on the system.”Thelen adds that even if you don’t see a Duke crew in your area, that doesn’t mean they aren’t working to get power back to you.” So, we might be in a substation working down the street that you wouldn’t see us on your street,” she said.

Sally Thelen with Duke Energy joined WLWT News 5 TODAY Tuesday morning to provide an update on the company’s power restoration efforts following Monday night’s storms.

As of 12 pm, Duke reported over 79,000 customers were still without power.

“I can tell you most of the outages we are seeing are on the Ohio side,” Thelen said. “Primarily Hamilton, Butler, Warren County areas are our hardest hit.

“We are looking at bringing in additional Duke Energy crews from Indiana that we are hoping to get word on later this morning that they’ll be in town and working on our system, so we should have a large number of resources out,” she continued. “We’ve had crews out overnight doing a lot of work, but certainly nobody wants to be without power and certainly not without power whenever the weather’s going to be as hot as it’s going to be today.”

Thelen said when working with as many outages as they have had to deal with – the most they’ve had in a decade – they turn off the estimated restoration time on their website to “get a better understanding” of what areas need.

“We’d rather turn those off than frustrated people by not meeting a deadline of when we expect to have somebody back on,” she said. “It’s just too complicated out there with the amount of damage on the system.”

Thelen adds that even if you don’t see a Duke crew in your area, that doesn’t mean they aren’t working to get power back to you.

“A lot of these outages are affecting our substations. So, we might be in a substation working down the street that you wouldn’t see us on your street,” she said.

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